Customer Service Representative

Farnborough, England, United Kingdom · Specialist Advertising

Description


TI Media is at the forefront of creating quality content and brands that entertain and fuel the passions of millions of consumers every day. As well as being compelling storytellers, we inspire people and are a trusted voice for their interests. Our proud heritage spans over 160 years and includes over 40 of the UK’s best-loved brands including Ideal Home, What’s on TV, Country Life, Woman and Home, Trusted Reviews, Womans Weekly and Decanter.

We're currently on the look out for a Customer Service Representative, who will act as a liaison, provide product/services information and resolve any emerging problems that our customers might face across the EQUO and Horses For Sale platforms.

The Customer Service Representative will:

  • Identify and assess customers’ needs to achieve satisfaction
  • Generate sales leads
  • Managing incoming calls and emails
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers

  • Requirements

    The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.

    Customer feedback is priceless, and as a CSR for Horses for Sale, you will gather this information for us. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

    The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

    Benefits

    Salary £22,000 per annum

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